Context:

This library system lets customers upload print jobs from their personal devices to the library's printing server via an online portal. The portal's goal is to allow customers to easily print what they need without compromising the library's network security. Unfortunately, the current portal site is challenging to use. Most customers avoid it and library staff are reluctant to advocate for it, leading to frustration and unauthorized workarounds. 

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Problems:

• The current experience doesn't scale to fit the smartphones many customers use, negatively affecting accessibility and overall navigation.
   

• Some of the language used is inaccurate, long, and difficult to understand.
   

• The interface is complicated

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Recommendations:

• Remove unnecessary features from the interface and replace with a simple menu of radial buttons
   

• Increase font size throughout
   

• Alter and simplify language throughout

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Check out the Figma file and full communication deck for a more detailed breakdown.